> ## Documentation Index
> Fetch the complete documentation index at: https://firespark.cloud/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Orders

> A customer purchase from any channel, routed into your operation.

An **order** is a confirmed purchase — items, totals, store, channel, and how it will be fulfilled. Fire spark receives orders from **every connected channel** and routes them into your POS or RMS so the kitchen sees one consistent ticket flow.

## What defines an order commercially

| Field       | Meaning for teams                                      |
| ----------- | ------------------------------------------------------ |
| Channel     | Where the customer ordered (app, Uber Eats, kiosk, …)  |
| Store       | Which location prepares it                             |
| Line items  | Products with modifier group choices the customer made |
| Fulfillment | Pickup, delivery, or dine-in                           |
| Status      | Placed, in progress, ready, completed, cancelled       |

## Why unified orders matter

Without a hub, each channel sends orders through a different path. Support cannot see full history; finance reconciles per platform; operations juggle multiple tablets.

With Fire spark, orders from all channels enter the **same operational stack**. Commercial and support teams can reason about volume and mix **across channels**, not only inside one app.

## Orders and customer experience

* **Owned channels** — You often know the customer and can support reorder and loyalty.
* **Aggregators** — The marketplace owns much of the UX; your focus is accurate menu, timing, and handoff.

Fire spark does not replace aggregator customer service rules; it ensures the **operational side** of every order is reliable.

## Related concepts

<CardGroup cols={2}>
  <Card title="Channels" icon="monitor-smartphone" href="/docs/concepts/channels">
    Where orders originate
  </Card>

  <Card title="Fulfillment" icon="truck" href="/docs/concepts/fulfillment">
    How orders complete
  </Card>

  <Card title="Stores" icon="store" href="/docs/concepts/stores">
    Where orders are prepared
  </Card>
</CardGroup>