> ## Documentation Index
> Fetch the complete documentation index at: https://firespark.cloud/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Call center

> Phone orders with live menus and fulfillment rules from Fire spark.

**Call center** ordering still matters for large tickets and guests who prefer a human voice. Fire spark gives agents the **same live menu** digital channels use — correct store, price, and modifiers — while orders inject into your POS.

## How we help

* **Real-time menu** — No outdated PDF script; agents see what is actually available.
* **Modifier groups** — Combos and drink choices match app and kiosk logic.
* **Fulfillment clarity** — Pickup, delivery, or custom types with fees and tips configured once.

You protect high-touch service without maintaining a **parallel menu** for the phone team.

<Card title="Admin API" icon="headset" href="/docs/admin-api/introduction">
  Operations and bulk tools for agents
</Card>