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A channel is the surface a customer uses to order — your app, website, kiosk, call center, or a marketplace such as Uber Eats. It is not a store. Stores are the locations that prepare the order; channels are the paths customers use to place it. Read Channels if you want the full model. This guide is the setup path in the dashboard.

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Before you start

You need:
  • A Fire spark account and access to the dashboard
  • An organization and a merchant already created
  • Permission to view and edit that merchant’s channels
If Channels does not appear for the merchant, ask an admin to grant access.

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Create a channel

1

Open the merchant

In the dashboard, select the organization, then open the merchant that will sell on this surface.
2

Go to Channels

Open Channels. The list is grouped by type (App, Web, Kiosk, and so on).
3

Add a channel

Create a new channel. Give it a name your team will recognize, such as In-store kiosk.
4

Choose the type

Set Type to the surface you are launching. You cannot change the type later. If you pick the wrong one, create a new channel.
5

Save and open the channel

After you save, the channel appears in the list. A kiosk channel opens the kiosk hub. Other types open the channel record.
Type is fixed after creation because each surface has different settings. A kiosk needs tablet enrollment; a web channel does not.

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Setup guides by channel

Each owned channel will have its own setup guide. Kiosk is first because tablets need a Google Play connection before you can enroll devices or publish the private app.

Kiosk

Create the kiosk channel, connect Google Play, then enroll tablets

App

Setup guide not published yet. See the App overview.

Web

Setup guide not published yet. See the Web overview.

Call center

Setup guide not published yet. See the Call center overview.

POS

Setup guide not published yet. See the POS overview.

Aggregators

Setup guide not published yet. Start from Uber Eats, Rappi, or PedidosYa.

Channels concept

Owned surfaces vs aggregators, and menus per channel

Connecting a merchant

Link the POS or RMS your team already runs