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An order is a confirmed purchase — items, totals, store, channel, and how it will be fulfilled. Fire spark receives orders from every connected channel and routes them into your POS or RMS so the kitchen sees one consistent ticket flow.

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What defines an order commercially

FieldMeaning for teams
ChannelWhere the customer ordered (app, Uber Eats, kiosk, …)
StoreWhich location prepares it
Line itemsProducts with modifier group choices the customer made
FulfillmentPickup, delivery, or dine-in
StatusPlaced, in progress, ready, completed, cancelled

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Why unified orders matter

Without a hub, each channel sends orders through a different path. Support cannot see full history; finance reconciles per platform; operations juggle multiple tablets. With Fire spark, orders from all channels enter the same operational stack. Commercial and support teams can reason about volume and mix across channels, not only inside one app.

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Orders and customer experience

  • Owned channels — You often know the customer and can support reorder and loyalty.
  • Aggregators — The marketplace owns much of the UX; your focus is accurate menu, timing, and handoff.
Fire spark does not replace aggregator customer service rules; it ensures the operational side of every order is reliable.

Channels

Where orders originate

Fulfillment

How orders complete

Stores

Where orders are prepared